Shipping policy

Unfortunately no matter how well something is packaged, it can possibly get damaged during delivery. I am willing to discuss several solutions such as repair.

Shipping Policy

The time I need to prepare an order for shipping varies. Ready to ship items ship within 2-3 business days. Made to order can be up to 2 weeks. Note that I am not responsible if an item gets lost in the mail or stolen, or if I am given an incorrect address. Please purchase an insured shipping label to make sure your package is insured if something happens.

Do you ship world-wide?

Yes, with the exception of New Zealand. But PLEASE make sure your country can receive your order. Some countries do not accept foreign plant materials through customs. (New Zealand is a country I have had no luck shipping to) Please familiarize yourself with what customs accepts in your country.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

General

When buying an art piece from me you are purchasing a handmade item. This means that some pieces may have small irregularities so please take this into consideration. My wood is cut by hand and also wood burned by hand.

Please contact me at rainealexandra1@gmail.com if you have problems with your purchase. I am willing to discuss several options to best resolve your situation.